Refund policy

Return & Refund Policy

Effective Date: [DATE]

At VELOURA, we strive to ensure that every customer is delighted with their purchase. If, for any reason, you are not completely satisfied, we're here to help. Please read our Return & Refund Policy carefully before making a return request.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • A return request must be submitted within [2 DAYS] of receiving your order.

  • The product must be unused, unworn, and in its original condition.

  • All original packaging, tags, accessories, and complimentary items must be included.

  • A valid proof of purchase or order confirmation is required.

  • The product must not show signs of misuse, damage, or alteration after delivery.

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

Customers must initiate a return request within [2 DAYS] from the date the order is delivered.

Requests received after this period may not be eligible for return or refund.

3. How to Request a Return

To initiate a return:

  1. Email us at [indicart26@gmail.com].

  2. Include the following details:

    • Order Number

    • Full Name

    • Reason for Return

    • Clear photos of the product and packaging (if applicable)

  3. Our support team will review your request and respond with further instructions.

Please do not send any products back without receiving approval from our support team.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your return is approved:

  • Your refund will be processed to your original payment method.

  • Refunds are typically processed within [24-48 hrs] after the returned product has been inspected and approved.

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We gladly offer exchanges in the following situations:

  • Damaged product received

  • Defective product received

  • Wrong product delivered

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit, depending on the circumstances.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within [2 DAYS] of delivery.

Kindly provide:

  • Your Order Number

  • Clear photographs of the product

  • Photographs of the packaging (if applicable)

  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.

7. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Earrings (for hygiene reasons, if applicable)

  • Customized or personalized jewelry

  • Gift Cards

  • Final Sale or Clearance items

  • Products that have been used, worn, damaged, or altered after delivery

  • Products returned without original packaging, tags, or accessories

8. Return Shipping Costs

If the return is due to our error:

(Including damaged, defective, or incorrect items)

  • VELOURA will bear the return shipping costs.

If the return is customer-initiated:

(Change of mind, incorrect selection, or other personal reasons)

  • The customer may be responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service when returning products, as VELOURA cannot be held responsible for returns lost during transit.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

10. Refund Exceptions

Refunds may not be issued if:

  • The returned product does not meet our return eligibility criteria.

  • The item has been used, damaged, or altered after delivery.

  • The return request is made after the eligible return period.

  • The product falls under the list of non-returnable items.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

VELOURA

Email: indicart26@gmail.com

Business Address: [BUSINESS ADDRESS]

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Thank you for shopping with VELOURA. We truly appreciate your trust and are committed to providing a smooth, transparent, and worry-free shopping experience.