Privacy policy

Privacy Policy

Welcome to VELOURA .We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Billing Address

  • Payment Information (processed securely through third-party payment providers)

  • Order History

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Our Website

  • Referral Source

  • Cookies and Similar Tracking Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver purchased products

  • Process secure payments

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Detect and prevent fraud or unauthorized activity

  • Comply with legal and regulatory obligations

  • Send promotional emails, newsletters, and special offers (only where permitted by law or with your consent)

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Maintain your shopping cart

  • Analyze website traffic

  • Improve website functionality

  • Measure marketing performance

  • Provide relevant advertisements

You may choose to disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

4. Third-Party Services

We work with trusted third-party service providers to operate our business efficiently. These may include:

  • Payment Gateway Providers

  • Shipping & Logistics Partners

  • Website Hosting Providers

  • Analytics Providers (such as Google Analytics)

  • Advertising Platforms (such as Meta Ads and Google Ads)

  • Email Marketing Providers

  • Customer Support Platforms

These providers receive only the information necessary to perform their services and are expected to protect your information appropriately.

We encourage you to review the privacy policies of these third-party providers.

5. Payment Information

All payments made through our website are processed by secure third-party payment gateways.

VELOURA does not store your complete debit card, credit card, banking credentials, CVV numbers, or UPI PINs on its servers.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

These measures include secure hosting, encrypted payment processing, restricted access to personal data, and regular security practices.

While we strive to use commercially reasonable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill customer orders

  • Provide customer support

  • Maintain business records

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Customer Rights

Subject to applicable laws, including relevant Indian data protection laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information where legally applicable

  • Withdraw consent for marketing communications

  • Request information about how your personal data is processed

To exercise these rights, please contact us using the information below.

9. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you updates regarding new products, exclusive offers, and special promotions.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

10. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

11. International Data Transfers

Some of our service providers may process data outside India. Where applicable, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page along with the updated Effective Date. Continued use of our website after changes are published constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

VELOURA

Email: indicart26@gmail.com

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Thank you for choosing VELOURA. We are committed to protecting your privacy and providing a secure, transparent, and trustworthy shopping experience.